WorldHost ® customer service training was brought to the UK in 2010 by workforce development charity People 1st, after research identified a large gap in customer service skills training within the hospitality, travel, tourism, travel and retail sectors.
The research showed that customer service training was disparate and inconsistent, with a wide range of delivery and lack of quality trainers with expertise. WorldHost addresses this with its focus not only on the quality of the programme’s content, but on the quality of its delivery too.
WorldHost programmes have now been used to train over 1,000,000. Over 200,000 people in the UK, including thousands of staff and volunteers at the London 2012 Olympic Games and Paralympic went through the Worldhost programme and helped the U.K. rank in a global top 10 for welcome.
Originally developed in Canada, widely recognised as the leading global destination for visitor welcome, it was adapted for the UK market by workforce development experts People 1st and has now been adapted to the Panama market by King’s Training Panama. The WorldHost programmes provide a gold standard in training for any business that relies on day-to-day interaction with customers for success. All WorldHost trainers are quality assured and are regularly tested to ensure they continue to deliver world-class customer service training.
WorldHost training programmes are modern, interactive and dynamic, focused on the development of the basic principles of great customer service. Using a mixture of activities, DVD and CD scenarios and discussions, we’ll give your staff all the skills they need to make your business to stand out from your competitors.